Payment Policy
Effective for all services. Please review before your first appointment.
Accepted payment methods:
• Cash • VISA • Mastercard • American Express • HSA/FSA
* HSA/FSA cards: Certain medical-grade aesthetic treatments may qualify as eligible expenses. We cannot determine eligibility for your plan - please verify with your benefits administrator before using these cards.
Deposits & Prepayment
A deposit is required to secure all appointments. This reserves your time with your provider and is applied toward your total at checkout.
• SINGLE SERVICE - $50 at booking
• SERIES/ PACKAGES. - 50% of total
Deposits are forfeited on cancellations within 48 hours of the appointment, or on no-shows. If we cancel on our end, your deposit is refunded in full or transferred to a future booking.
Cancellations & no-shows
We understand that life happens. We ask for adequate notice wo we can offer your time to other clients.
• CANCELLATION WINDOW - 48 hours before session
• LATE CANCELLATION FEE - $50
• NO-SHOW FEE - $50
To cancel or reschedule, contact us via phone at (909) 735-1041. Cancellations left as voicemails or
texts are confirmed only once your receive a reply from us.
Refunds
We stand behind our services. If something isn't working for you, let us know - we'd rather find a solution than lose a client.
• SINGLE SESSIONS
Single-session fees are non-refundable once the session has been delivered. If you were unsatisfied, reach out within 48 hours and we will work with you on a resolution.
• SESSION PACKAGES
Unused sessions in a package are refundable within 60 days of purchase, minus any sessions already used at the standard single-session rate. After this window, unused sessions may be c converted to store credit but are not cash -refundable
• RETAIL & SKINCARE PRODUCTS
Unopened within 30 days of purchase - refundable. We do not accept opened or used products
Medical exception: If a physician-documented injury prevents you from continuing your
program, we will refund unused sessions regardless of the timeline. Documentation required.
Questions about your bill
If you have a question about a charge, please contact us before disputing it with your bank. Chargebacks cost both parties time and fees — we will always work with you directly to resolve billing issues quickly.
Last updated: April 2026